Alp Chalet Gundersheim

Frequently asked questions

Security deposit & settlements

How does the security deposit work?

A security deposit of €450 applies to every stay. How the security deposit is processed depends on your chosen payment method.

Payment by credit card
One day before arrival, €450 is pre-authorised on your credit card. If no deductions are required after your stay, the pre-authorisation will be released five days after departure.

Payment by bank transfer
The €450 security deposit is paid in advance by bank transfer. If there are no issues after your stay, the security deposit will be refunded within 14 days after departure.

The security deposit serves as security for any damage, missing items, additional cleaning or other costs for which the guest is responsible under the rental terms.


How much is the accommodation tax?

From 1 November 2026, the accommodation tax in Carinthia is €4.50 per person per night. Children and teenagers are exempt until the end of the calendar year in which they turn 16.

The accommodation tax is not included in the booking total, as the final amount is calculated based on the guest registration. Once you have completed your registration, you will receive a separate payment request for the correct amount, payable before arrival.

Will I receive a guest card during my stay?

Yes! As a guest of Alp Chalet Gundersheim, you will receive a free guest card during your stay.

Depending on the season, this may be the GästeCard Basic, the WinterCARD PREMIUM (from winter 2026/2027) or the +CARD holiday (from summer 2027).

The guest cards offer a range of benefits, including free public transport in Carinthia and discounts on selected activities and attractions. In summer, the +CARD holiday also includes free use of the Nassfeld summer mountain lifts and admission to selected swimming facilities during their operating periods. Especially if you enjoy exploring the region, these benefits can help you save a considerable amount during your holiday.

You can request your digital guest card during pre-check-in. For more information about the seasonal benefits, please visit our Summer and Winter pages.

Wi-Fi & parking

Is there free Wi-Fi?
Yes, free Wi-Fi is available with download speeds up to 70 Mbit/s (depending on network conditions and usage).

Is parking available at the chalet?
Yes, there are 2 parking spaces, of which 1 is covered.

Extra facilities for small children or seniors

Are there facilities for small children?
Yes:

  • A high chair is available.
  • A baby cot can be booked for €15 per stay.

Is the chalet suitable for seniors or guests with reduced mobility?
Yes. On the ground floor there is a bedroom with an en-suite bathroom, so you can use (almost) everything on one level. A shower chair is also available.


Bed linen, towels & kitchen linen

Are bed linen and towels included?
Yes, your stay includes:

  • Made-up beds (including one soft and one firm pillow per person)
  • Per person a towel set with 2 small and 2 large towels
  • 2 small guest towels for the toilet
  • For the kitchen: 2 tea towels and 1 kitchen towel
  • Additionally, 3 bath mats are provided

Kitchen & appliances

Which kitchen appliances are available?
The kitchen is fully equipped and includes:

  • Kettle
  • Filter coffee machine
  • Nespresso machine with milk frother
  • Dishwasher
  • Induction hob
  • Oven
  • Refrigerator with a small freezer compartment
  • Toaster
  • Blender

Washing machine & dryer

Is there a washing machine and a dryer?
Yes, both a washing machine and dryer are available and can be used free of charge.

Sauna & comfort

What type of sauna is available?
There is a private infrared sauna in the chalet. Using a towel is mandatory (hygiene).

Are there insect screens?
Yes, all windows have insect screens, including in all bedrooms.

Is there sun protection/shading?
Yes:

  • Downstairs there is electric exterior shading for all windows.
  • Upstairs the windows are protected by the overhanging roof.

Cleaning & waste separation

How does cleaning work?
Final cleaning is included and is shown as a separate line item on the invoice.

Do we need to separate waste?
Yes, we ask guests to separate waste according to local rules: paper, plastic/metal, cardboard, glass and residual waste.
In this region there is no organic waste (GFT) bin. That’s why we have a compost bin in the garden for peels etc.
Cooked organic food waste should go into the residual waste.

Skiing & location

How far is the chalet from the slopes?

  • About 500 metres from the chalet (visible from the chalet) is the practice slope in Griminitzen. It is open during holiday periods and in winter often on weekends. At an attractive rate you can make use of this slope.
  • The gondola to the large Nassfeld ski area (approx. 110 km of slopes) is about 15 km away (around 15 minutes by car).
  • You can also take the free ski bus: the stop is about 300 m / a 3-minute walk from the chalet.

Extra options

Can we have bread rolls delivered?
Yes. There is a local bakery that can deliver fresh bread rolls to the chalet on request. You’ll find details on how to order in the information folder in the chalet.

Help & issues

What should we do in case of a malfunction, or if something is missing or broken?
If you need any assistance during your stay, please do not hesitate to contact us. We are happy to help and, if necessary, will arrange support through our local partners.