Frequently asked questions
Security deposit & settlements
How does the security deposit work?
A security deposit of €450 applies to every stay. How the security deposit is processed depends on your chosen payment method.
Payment by credit card
One day before arrival, €450 is pre-authorised on your credit card. If no deductions are required after your stay, the pre-authorisation will be released five days after departure.
Payment by bank transfer
The €450 security deposit is paid in advance by bank transfer. If there are no issues after your stay, the security deposit will be refunded within 14 days after departure.
The security deposit serves as security for any damage, missing items, additional cleaning or other costs for which the guest is responsible under the rental terms.
How much is the tourist tax?
Until 1 November 2026, the tourist tax is €2.20 per person per night for guests aged 18 and over. From 1 November 2026, the state of Carinthia will introduce a uniform tourist tax of €4.50 per person per night (from age 17). This regional contribution is used to support tourism infrastructure and facilities in the region.
The tourist tax is calculated based on the guest registration and is therefore not included in the total price when making a reservation. After completing the guest registration, you will receive a separate payment request for the correct amount, which must be paid before arrival.
Will I receive a guest card during my stay?
During your stay, you can use the GästeCard Basic free of charge. You can request the digital card during pre-check-in. The GästeCard Basic includes free travel on regional buses and all S-Bahn trains throughout Carinthia, as well as more than 40 benefits and small discounts, including at swimming pools, guided hikes, museums, golf courses and various outdoor and leisure activities in the region. The nearest bus stop is just a few minutes’ walk from the chalet. Use of the Nassfeld mountain lifts is not included with the GästeCard Basic.
Wi-Fi & parking
Is there free Wi-Fi?
Yes, free Wi-Fi is available with download speeds up to 70 Mbit/s (depending on network conditions and usage).
Is parking available at the chalet?
Yes, there are 2 parking spaces, of which 1 is covered.
Extra facilities for small children or seniors
Are there facilities for small children?
Yes:
- A high chair is available.
- A baby cot can be booked for €15 per stay.
Is the chalet suitable for seniors or guests with reduced mobility?
Yes. On the ground floor there is a bedroom with an en-suite bathroom, so you can use (almost) everything on one level. A shower chair is also available.
Bed linen, towels & kitchen linen
Are bed linen and towels included?
Yes, your stay includes:
- Made-up beds (including one soft and one firm pillow per person)
- Per person a towel set with 2 small and 2 large towels
- 2 small guest towels for the toilet
- For the kitchen: 2 tea towels and 1 kitchen towel
- Additionally, 3 bath mats are provided
Kitchen & appliances
Which kitchen appliances are available?
The kitchen is fully equipped and includes:
- Kettle
- Filter coffee machine
- Nespresso machine with milk frother
- Dishwasher
- Induction hob
- Oven
- Refrigerator with a small freezer compartment
- Toaster
- Blender
Washing machine & dryer
Is there a washing machine and a dryer?
Yes, both a washing machine and dryer are available and can be used free of charge.
Sauna & comfort
What type of sauna is available?
There is a private infrared sauna in the chalet. Using a towel is mandatory (hygiene).
Are there insect screens?
Yes, all windows have insect screens, including in all bedrooms.
Is there sun protection/shading?
Yes:
- Downstairs there is electric exterior shading for all windows.
- Upstairs the windows are protected by the overhanging roof.
Cleaning & waste separation
How does cleaning work?
Final cleaning is included and is shown as a separate line item on the invoice.
Do we need to separate waste?
Yes, we ask guests to separate waste according to local rules: paper, plastic/metal, cardboard, glass and residual waste.
In this region there is no organic waste (GFT) bin. That’s why we have a compost bin in the garden for peels etc.
Cooked organic food waste should go into the residual waste.
Skiing & location
How far is the chalet from the slopes?
- About 500 metres from the chalet (visible from the chalet) is the practice slope in Griminitzen. It is open during holiday periods and in winter often on weekends. At an attractive rate you can make use of this slope.
- The gondola to the large Nassfeld ski area (approx. 110 km of slopes) is about 15 km away (around 15 minutes by car).
- You can also take the free ski bus: the stop is about 300 m / a 3-minute walk from the chalet.
Extra options
Can we have bread rolls delivered?
Yes. There is a local bakery that can deliver fresh bread rolls to the chalet on request. You’ll find details on how to order in the information folder in the chalet.
Help & issues
What should we do in case of a malfunction, or if something is missing or broken?
If you need any assistance during your stay, please do not hesitate to contact us. We are happy to help and, if necessary, will arrange support through our local partners.