Frequently asked questions
Security deposit & settlements
What will be deducted from the security deposit?
After departure, the security deposit is routinely used to settle:
- electricity consumption (based on the meter reading)
- the tourist tax for guests aged 18 and over
If any damage / extra cleaning is required, these may also be deducted (only if applicable).
The remaining deposit will be refunded within 14 days after departure.
How do you calculate electricity consumption?
Electricity is charged based on the meter reading. The rate in 2026 is €0.25 per kWh (excluding VAT).
How much is the tourist tax?
In 2026, the tourist tax is €2.20 per person per night for guests 18 years and older.
Wi-Fi & parking
Is there free Wi-Fi?
Yes, free Wi-Fi is available with download speeds up to 70 Mbit/s (depending on network conditions and usage).
Is parking available at the chalet?
Yes, there are 2 parking spaces, of which 1 is covered.
Extra facilities for small children or seniors
Are there facilities for small children?
Yes:
- A high chair is available.
- A baby cot can be booked for €15 per stay.
Is the chalet suitable for seniors or guests with reduced mobility?
Yes. On the ground floor there is a bedroom with an en-suite bathroom, so you can use (almost) everything on one level. A shower chair is also available.
Bed linen, towels & kitchen linen
Are bed linen and towels included?
Yes, your stay includes:
- Made-up beds (including one soft and one firm pillow per person)
- Per person a towel set with 2 small and 2 large towels
- 2 small guest towels for the toilet
- For the kitchen: 2 tea towels and 1 kitchen towel
- Additionally, 3 bath mats are provided
Kitchen & appliances
Which kitchen appliances are available?
The kitchen is fully equipped and includes:
- Kettle
- Filter coffee machine
- Nespresso machine with milk frother
- Dishwasher
- Induction hob
- Oven
- Refrigerator with a small freezer compartment
- Toaster
Washing machine & dryer
Is there a washing machine and a dryer?
Yes, both a washing machine and dryer are available and can be used free of charge.
Sauna & comfort
What type of sauna is available?
There is a private infrared sauna in the chalet. Using a towel is mandatory (hygiene).
Are there insect screens?
Yes, all windows have insect screens, including in all bedrooms.
Is there sun protection/shading?
Yes:
- Downstairs there is electric exterior shading for all windows.
- Upstairs the windows are protected by the overhanging roof.
Cleaning & waste separation
How does cleaning work?
Final cleaning is included and is shown as a separate line item on the invoice.
Do we need to separate waste?
Yes, we ask guests to separate waste according to local rules: paper, plastic/metal, cardboard, glass and residual waste.
In this region there is no organic waste (GFT) bin. That’s why we have a compost bin in the garden for peels etc.
Cooked organic food waste should go into the residual waste.
Skiing & location
How far is the chalet from the slopes?
- About 500 metres from the chalet (visible from the chalet) is the practice slope in Griminitzen. It is open during holiday periods and in winter often on weekends. At an attractive rate you can make use of this slope.
- The gondola to the large Nassfeld ski area (approx. 110 km of slopes) is about 15 km away (around 15 minutes by car).
- You can also take the free ski bus: the stop is about 300 m / a 3-minute walk from the chalet.
Extra options
Can we have bread rolls delivered?
Yes. There is a local bakery that can deliver fresh bread rolls to the chalet on request. You’ll find details on how to order in the information folder in the chalet.
Help & issues
What should we do in case of a malfunction, or if something is missing or broken?
Please contact our caretaker/house manager, who lives nearby and can help quickly. You will receive his contact details before arrival. His phone number and other important numbers are also listed in the information folder in the chalet.