GENERAL TERMS AND CONDITIONS – ALP CHALET GUNDERSHEIM

Introduction

1.1 These General Terms and Conditions apply to all reservations, bookings and stays at Alp Chalet Gundersheim, regardless of the booking channel or platform through which the reservation is made.
1.2 The General Terms and Conditions, together with the reservation details, the (down)payment confirmation and the written or electronic confirmation from the landlord, form an integral part of the contractual relationship between tenant and landlord.
1.3 No separate, signed rental agreement is drawn up; the agreement is concluded by placing a reservation and its subsequent confirmation by the landlord.
1.4 By placing a reservation, the tenant declares to have taken note of and accepted these General Terms and Conditions. For reservations made via an external booking platform, additional conditions of that platform may apply. In the event of any conflict, the cancellation and payment conditions displayed on the platform shall prevail; these General Terms and Conditions apply additionally insofar as they do not conflict with those platform conditions or mandatory law.

Conclusion of the reservation and rental agreement

2.1 A reservation is concluded when the tenant submits a reservation via any booking channel.
2.2 The rental agreement is concluded once the landlord has confirmed the reservation or, in the case of reservations via a booking platform, once the reservation has been confirmed in accordance with that platform’s rules.
2.3 By making a reservation and payment, the tenant accepts the landlord’s offer and these General Terms and Conditions.
2.4 The main tenant is the person making the reservation and is regarded as the contracting party. The main tenant must be at least 25 years of age. Rental to groups of young people under 25 years of age is not permitted.

Cancellation policy

3.1 Cancellation by the tenant must be made via the channel through which the booking was made (website/email or the relevant booking platform). The date on which the cancellation is received by the channel shall be deemed the cancellation date.
3.2 For reservations made via a booking platform, the cancellation conditions stated in the reservation confirmation on that platform apply and are decisive.
3.3 In the event of cancellation of a direct reservation (e.g. via the website or by email), cancellation fees apply, calculated on the rental amount excluding pre-booked extras.
3.4 Cancellation up to 60 days prior to arrival results in 0% cancellation costs. In that case, 100% of the rental amount will be refunded.
3.5 Cancellation from 60 days up to 30 days prior to arrival results in 50% cancellation costs. In that case, 50% of the rental amount will be refunded.
3.6 Cancellation within 30 days prior to arrival results in 100% cancellation costs. No refund of the rental amount will be made.
3.7 Final cleaning, the service fee, pre-booked extras and the security deposit will be fully refunded upon cancellation, unless demonstrable costs have already been incurred.
3.8 Any positive balance will be refunded within 14 days after confirmation of the cancellation.

Payment

4.1 Payment is made via the booking channel used. For bookings made via a booking platform, payment may (partly) be processed via that platform.
4.2 For reservations made via a booking platform, the payment conditions stated on that platform apply and are decisive.
4.3 For direct reservations (e.g. via the website or by email), payment can be made by bank transfer or by credit card via the payment system offered during the booking process.
4.4 For direct reservations, a deposit of 50% of the amount stated in the initial reservation confirmation is required. This must be paid within the period stated in the confirmation.
4.5 The remaining balance stated in the initial reservation confirmation must be paid in full no later than 60 days prior to arrival. Any tourist tax subsequently calculated based on the guest registration is payable separately before arrival.
4.6 If the deposit is not paid within the stated period, the reservation will automatically lapse and no agreement will be concluded.
4.7 If the remaining balance is not paid on time, the landlord is entitled to terminate the agreement. In that case, the reservation will lapse and the deposit already paid will be retained as cancellation compensation.

Rental amount

5.1 The rental price for the agreed period includes bed linen, a standard set of bath and kitchen linen, and use of the available facilities. In addition, final cleaning, the service fee, tourist tax and any pre-booked extras are charged. The tourist tax is calculated separately based on the completed guest registration.
5.2 Current prices and additional charges are displayed in the booking channel used by the tenant (website or booking platform). In the event of any discrepancy, the amounts stated in the reservation confirmation shall prevail.

Security deposit

6.1 The security deposit amounts to EUR 450.
6.2 A security deposit of €450 applies to direct reservations. When paying by credit card, the security deposit is pre-authorised on the credit card one day before arrival. When paying by bank transfer, the security deposit must be paid by bank transfer no later than 60 days before arrival, unless a different payment term is stated in the reservation confirmation. For reservations made via a booking platform, the conditions stated in the platform's reservation confirmation apply.
6.3 For reservations with arrival within the period referred to in Article 6.2, the landlord may apply a shorter payment term.
6.4 The security deposit may be used to offset costs incurred after departure, including additional cleaning costs due to an abnormal or polluted condition of the chalet, costs resulting from incorrectly separated waste, damage to the chalet or inventory and missing items.
6.5 The service fee is charged at the time of booking. The tourist tax is calculated separately based on the completed guest registration. After the registration details have been received, the tenant will receive a separate payment request for the exact amount. The tourist tax must be paid before arrival and is not deducted from the security deposit.
6.6 After departure, it will be determined whether any amounts need to be deducted from the security deposit. When paying by credit card, the pre-authorisation will be released five days after departure if no deductions are required. When paying by bank transfer, the security deposit will be refunded within 14 days after departure if no deductions are required. If any amounts are deducted, the tenant will receive an itemised statement.

Use of the chalet

7.1 The chalet is suitable for a maximum of 8 persons and 1 baby in a private baby cot. Exceeding this number without permission may lead to termination of the stay without refund.
7.2 Waste separation is mandatory according to Austrian municipal regulations. Costs resulting from incorrectly separated waste may be deducted from the security deposit.
7.3 Smoking inside the chalet is not permitted. Violation may result in additional cleaning costs.
7.4 Pets are not allowed.
7.5 The tenant must prevent nuisance. The quiet period runs from 10:00 PM to 7:00 AM. Serious nuisance may lead to immediate termination of the stay without refund.

Tenant’s responsibilities

8.1 The tenant shall use the chalet and inventory with due care and in accordance with their intended purpose.
8.2 Equipment, kitchen and BBQ must be left clean.
8.3 Damage must be reported immediately to the landlord or caretaker.
8.4 The tenant shall grant access to the chalet for necessary repairs, inspections or maintenance.

Infrared sauna

9.1 Use of the infrared sauna is entirely at the user’s own risk.
9.2 Use of a towel is mandatory.
9.3 Children under 16 years of age may only use the sauna under adult supervision.
9.4 Instructions provided in the chalet must be followed at all times.

Arrival and departure

10.1 Arrival is possible from 4:00 PM. Defects or complaints must be reported within 24 hours after arrival.
10.2 Departure must take place no later than 10:00 AM. Late departure may result in additional charges.
10.3 If the chalet is left in an abnormal or polluted condition upon departure, additional cleaning costs may be charged and deducted from the security deposit.

Cleaning

11.1 The chalet is delivered clean.
11.2 Complaints regarding cleanliness must be reported immediately upon arrival. Late complaints do not entitle the tenant to compensation.

Liability

12.1 The tenant is liable for damage caused by themselves, co-tenants or visitors.
12.2 The landlord is not liable for injury, loss, damage or theft during the stay.
12.3 Use of all facilities, including the sauna and outdoor areas, is entirely at the user’s own risk.

Personal data and privacy

13.1 Guests’ personal data are collected solely for administration, invoicing, tourist registration and statutory obligations.
13.2 Copies of identity documents are not requested unless legally required.
13.3 Security cameras present outside the chalet are deactivated during guests’ stay.

Complaints

14.1 Complaints and defects must be reported immediately to the caretaker or landlord.
14.2 If not resolved satisfactorily, the tenant must notify the landlord without delay.
14.3 Written complaints after departure must be submitted within 14 days after departure.

Applicable law and competent court

15.1 Dutch law applies to this agreement. Mandatory provisions of Austrian tourist rental law remain applicable insofar as legally required.
15.2 Disputes that cannot be resolved amicably shall be submitted exclusively to the competent court in the Netherlands.