GENERAL TERMS AND CONDITIONS – ALP CHALET GUNDERSHEIM

1. Introduction
1.1 These General Terms and Conditions apply to all reservations, bookings and stays at Alp Chalet Gundersheim, regardless of the booking channel or platform through which the reservation is made.
1.2 Together with the reservation details, the (down) payment confirmation and the written or electronic confirmation from the landlord, these General Terms and Conditions form an integral part of the contractual relationship between tenant and landlord.
1.3 No separate, signed rental agreement is drawn up; the agreement is concluded by making a reservation and the subsequent confirmation by the landlord.
1.4 By making a reservation, the tenant declares that they have taken note of these General Terms and Conditions and accept them. Any additional conditions of external platforms apply only insofar as they are legally mandatory and do not conflict with these terms.

2. Conclusion of the reservation and rental agreement
2.1 A reservation is concluded when the tenant submits a reservation via any booking channel.
2.2 The rental agreement becomes final once the down payment has been received and the landlord has confirmed the reservation by email.
2.3 By making a reservation and payment, the tenant accepts the offer of the landlord and these General Terms and Conditions.
2.4 The main tenant is the person who makes the reservation and is regarded as the contractual party. The main tenant must be at least 25 years old. Rental to groups of young people under 25 years of age is not permitted.

3. Cancellation policy
3.1 In the event of cancellation by the tenant, cancellation costs apply, calculated on the rental price excluding any pre-booked extras.
3.2 Cancellation up to 60 days before arrival results in 0 percent cancellation costs. In this case, 100 percent of the rental price will be refunded.
3.3 Cancellation from 60 days up to 30 days before arrival results in 50 percent cancellation costs. In this case, 50 percent of the rental price will be refunded.
3.4 Cancellation within 30 days before arrival results in 100 percent cancellation costs. No refund of the rental price will be made.
3.5 Pre-booked extras and the security deposit will be fully refunded in the event of cancellation.
3.6 Refund of any positive balance will take place within 14 days after confirmation of the cancellation.
3.7 Cancellations must be communicated by email. The date of receipt applies as the cancellation date.

4. Payment
4.1 All payments are made by bank transfer, unless otherwise agreed.
4.2 Upon reservation, a down payment of 50 percent of the rental price is due. This down payment must be paid within the period stated in the confirmation.
4.3 The remaining amount of the rental price, including the security deposit, must be paid in full no later than 60 days before arrival.
4.4 For reservations made within 60 days before arrival, the full rental price including the security deposit must be paid immediately.
4.5 If the down payment is not paid within the specified period, the reservation will automatically lapse and no agreement will be concluded.
4.6 If the remaining payment including the security deposit is not paid on time, the landlord has the right to terminate the agreement. In that case, the reservation will lapse and the down payment already paid will remain due as a cancellation fee.

5. Rental price
5.1 The rental price consists of the rent for the agreed period, final cleaning, bed linen, a standard set of towels and kitchen linen, the use of available facilities and pre-booked extra options.
5.2 Current prices are stated on the Alp Chalet Gundersheim website.

6. Security deposit
6.1 The security deposit amounts to 450 euros and must be paid no later than 60 days before arrival.
6.2 The security deposit may be used to offset variable costs, including tourist tax according to the municipal rates of Kirchbach for persons aged 18 and over, energy consumption based on recorded meter readings, additional cleaning costs in the event of an unusual or dirty condition of the chalet, costs resulting from incorrectly separated waste, damage to the chalet or inventory and missing items.
6.3 After settlement, the tenant will receive a specified statement. Any refund of the remaining security deposit will take place within 14 days after departure.

7. Use of the chalet
7.1 The chalet is suitable for a maximum of 8 persons and 1 baby in a private baby cot. Exceeding this number without permission may lead to termination of the stay without refund.
7.2 Waste separation is mandatory in accordance with Austrian municipal regulations. Costs resulting from incorrectly separated waste may be deducted from the security deposit.
7.3 Smoking in the chalet is not permitted. Violation may result in additional cleaning costs.
7.4 Pets are not allowed.
7.5 The tenant must avoid causing nuisance. The quiet period is from 10:00 p.m. to 7:00 a.m. Serious nuisance may lead to immediate termination of the stay without refund.

8. Responsibilities of the tenant
8.1 The tenant shall use the chalet and inventory carefully and in accordance with their intended purpose.
8.2 Equipment, kitchen and BBQ must be left clean.
8.3 Damage must be reported immediately to the landlord or caretaker.
8.4 The tenant shall grant access to the chalet for necessary repairs, inspections or maintenance.

9. Infrared sauna
9.1 Use of the infrared sauna is entirely at the tenant’s own risk.
9.2 The use of a towel is mandatory.
9.3 Children under the age of 16 may only use the sauna under adult supervision.
9.4 Instructions provided in the chalet must be followed at all times.

10. Arrival and departure
10.1 Arrival is possible from 4:00 p.m. Defects or complaints must be reported within 24 hours after arrival.
10.2 Departure must take place no later than 10:00 a.m. Exceeding this time may result in additional costs.
10.3 If the chalet is left in an unusual or dirty condition upon departure, additional cleaning costs may be charged and deducted from the security deposit.

11. Cleaning
11.1 The chalet is delivered in a clean condition.
11.2 Complaints about cleanliness must be reported immediately upon arrival. Late reports do not entitle the tenant to compensation.

12. Liability
12.1 The tenant is liable for damage caused by themselves, co-tenants or visitors.
12.2 The landlord is not liable for injury, loss, damage or theft during the stay.
12.3 Use of all facilities, including the sauna and outdoor areas, is entirely at the tenant’s own risk.

13. Personal data and privacy
13.1 Guests’ personal data are collected exclusively for administration, invoicing, tourist registration and legal obligations.
13.2 No copies of identity documents are requested unless legally required.
13.3 Security cameras present outside the chalet are deactivated during guests’ stay.

14. Complaints
14.1 Complaints and defects must be reported immediately to the caretaker or landlord.
14.2 If not resolved satisfactorily, the tenant must report this to the landlord without delay.
14.3 Written complaints after departure must be submitted within 14 days after departure.

15. Applicable law and competent court
15.1 Dutch law applies to this agreement. Mandatory provisions of Austrian tourist rental law remain applicable insofar as legally required.
15.2 Disputes that cannot be resolved by mutual agreement shall be submitted exclusively to the competent court in the Netherlands.